General Terms
Check In
Our check in is from 3pm. With 24 hours notice you are welcome to arrive early, drop your bags with Reception, relax in our communal spaces, or begin exploring the local area. Our sister hotel, Housel Bay hotel, is just a 10 minute walk along the coastline if you fancy something delicious to eat or drink.
Check out
On your day of departure, our check out time is before 11am. Not done exploring? Why not stay an extra night? Just ask at Reception if you’d like to extend your stay.
Reception
Our reception hours are from 8am until 5pm.- suggest 5pm If you are staying with us and have an emergency, you can contact our on site House Manager directly.
Communication
We will never ask you to send credit card details, make payments, or re-verify your reservation through WhatsApp. If you receive a message claiming there is an issue with your payment via WhatsApp, please do not click any links or reply. Always contact us directly via email or phone number.
Cashless
Please note we do not accept cash or cheques.
Bedrooms
Our room types vary in views and size, some have shared bathrooms others have ensuite. For more information on our room types, please visit our stay page, or contact us directly.
We allow dogs on a request basis only, as not all bedrooms are dog friendly, and we have a limited number we can host per stay. We charge £10 per night, per dog. Please note, if you arrive with a dog without having booked a dog-friendly room in advance or without prior notice, we reserve the right to refuse accommodation. Please see our full Dog Policy here.
Pets
We allow dogs on a request basis only, as not all bedrooms are dog friendly, and we have a limited number we can host per stay. We charge £10 per night, per dog. Please note, if you arrive with a dog without having booked a dog-friendly room in advance or without prior notice, we reserve the right to refuse accommodation. Please see our full Dog Policy here.
Parking
Parking is free for our guests. Please make sure our House Manager has your registration number. Cars are parked at owner’s risk.
Please note that Polbrean House is not childproofed, and parents or guardians are responsible for the safety and supervision of their children throughout their stay. Children under 18 must be supervised by an adult. We kindly ask that you let us know in advance if you are travelling with children so we can help ensure your stay is as comfortable as possible.
Children
Children of all ages are warmly welcomed at Polbrean House. We kindly ask that all children are accompanied by a responsible adult and supervised at all times, particularly in shared spaces and outdoor areas, to ensure a safe and enjoyable stay for everyone.
Please note that Polbrean House is not childproofed, and parents or guardians are responsible for the safety and supervision of their children throughout their stay. Children under 18 must be supervised by an adult. We kindly ask that you let us know in advance if you are travelling with children so we can help ensure your stay is as comfortable as possible.
Maintenance & Improvements
It may be necessary for maintenance, development or refurbishment work to take place during your visit. We will endeavour to keep any noise and inconvenience to a minimum. Any such work happening during your stay does not constitute a reason for cancellation and standard cancellation terms will apply.
Polbrean House Guidelines
At Polbrean House, we want everyone to feel at home. Whether you're staying for a night, a few days, or have the whole house to yourselves, we ask that you treat the house, its surroundings and the people around you with care and consideration.
We've kept our house guidelines simple, so everyone can relax and enjoy their time in this special corner of Cornwall.
Respect for Others
Please be mindful of other guests and our neighbours. We encourage a relaxed, sociable atmosphere, but ask that noise is kept to a minimum during the evenings and early mornings, particularly between 10pm and 8am.
Shared Spaces
Our communal areas are there for everyone to enjoy. Whether you're cooking, reading, relaxing or getting to know fellow guests, please be considerate of others and leave shared spaces as you found them.
Kitchen & Dining
You're welcome to make yourself at home in our shared kitchen. Please wash, dry and put away anything you've used, wipe down surfaces and keep the kitchen tidy for the next person. Please also be mindful of other guests' food and belongings, and please take any leftovers with you.
A Place to Unwind
Polbrean House is a place to slow down, connect with nature and enjoy the peaceful surroundings. We ask that guests respect those looking for a little quiet time, particularly in bedrooms and quieter communal spaces.
Children
Children of all ages are welcome at Polbrean House. We simply ask that they are supervised by a responsible adult at all times. Please be aware that the house and grounds are not childproofed.
Looking After the House
Please treat Polbrean House as you would your own home. Take care of the furniture, facilities and shared belongings, and let us know if anything is damaged or needs attention.
Our Surroundings
We're lucky to be surrounded by some of Cornwall's most beautiful natural landscapes. Please help us protect them by disposing of rubbish responsibly, recycling where possible and respecting local wildlife, footpaths and neighbouring properties.
Exclusive Hire
If you've booked Polbrean House exclusively, the house is yours to enjoy together. We simply ask that you remain considerate of our neighbours, keep noise at a reasonable level and leave the property in a tidy condition. Please note that parties or events must be agreed with us in advance.
A Few Final Things
For everyone's comfort and safety, smoking and vaping are not permitted inside the house. Please also ensure that doors and windows are secured when leaving the property.
Above all, make yourselves at home. Polbrean House is about bringing people together, enjoying the outdoors and making the most of this wonderful part of the world. We hope you leave feeling rested, reconnected and already planning your next visit.
Booking Terms
All prices are per room. There is a £30 per night discount for single occupancy across all of our room types in the low and mid season period. This single person discount is not available in the high season
Rates
All prices are per room. There is a £30 per night discount for single occupancy across all of our room types in the low and mid season period. This single person discount is not available in the high season
VAT
VAT is included at the current rate of 20%. If VAT rises or falls after you have made a deposit payment on your stay, the balance of your charge will be increased or decreased to reflect the changed rate of VAT.
Booking Agreement
We promise never to overbook our accommodation; once your deposit has been paid we guarantee the room type for you. We cannot promise to allocate specific rooms within a room type.
For Flexi rate bookings, a deposit of 20% of the value of your stay is required to confirm your booking. Payment for the balance of your stay is due 5 days before arrival. We can no longer accept cash or cheques
Payment
For Standard rate non-refundable bookings, the full price of your stay is due when the booking is made.
For Flexi rate bookings, a deposit of 20% of the value of your stay is required to confirm your booking. Payment for the balance of your stay is due 5 days before arrival. We can no longer accept cash or cheques
Refunds
Refunds cannot be made for rooms that are not occupied for the full period that has been booked. If, due to exceptional circumstances, we are forced to cut short your stay, we will reimburse you in full for nights not taken and make all reasonable efforts to find you alternative accommodation. We cannot be held responsible for any additional costs incurred by you as a result.
Privacy Policy
Owner and Data Controller
Polbrean House, Lighthouse Road, The Lizard, Cornwall, TR12 7NT. Owner contact email: stay@polbreanhouse.com
Types of Data Collected
Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage Data, first name, last name and email address.
Personal Data
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Data Continued
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Use of Cookies
Any use of Cookies – or of other tracking tools – by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Third Party Data
Users are responsible for any third-party Personal Data obtained, published or shared through this Application and confirm that they have the third party’s consent to provide the Data to the Owner.